FAQ - ThePodPhoto

Frequently Asked Questions

How do I schedule a session? Please give us a call at 310-391-4500 to schedule your consultation to go over the details and pick a date for your photo session. We require a non refundable 50% deposit of your session fee to confirm your session date on our calendar.

How far in advance should I schedule? We typically book 2-3 weeks in advance, but often have last minute re-schedulings. For newborn, please call 2-3 months in advance of giving birth. We recommend that maternity session take place between 28-32 weeks.

What is included in the session fee? A totally custom designed session, all the props, outfits and styling for children, the time of your photographer, the studio, and other staff assisting with your experience. There are no digital files or other products included with the session fee, but they are available for purchase.

Will you help me plan my session? Yes! We meet with every client before their session for a “session design appointment” where we plan every detail of your session from what everyone will wear to the colors, backgrounds and props we will be using.

Do you have outfits for me? Yes. We have everything you’ll need to dress your child from head to toe for their session including hats, headbands, boutique outfits and other fun accessories. For maternity clients, we have lots of dresses, fabric wraps, belly tops, skirts and accessories for you.

smiling newborn baby boy

What if I need to re-schedule? Please give us adequate notice - for re-schedulings within 48 hours, a $50 re-scheduling fee will be charged. This fee is incurred for photo shoots as well as ordering appointments. For cake smash sessions, cakes are ordered 4 days in advance and their fee can not be refunded if the session is re-scheduled within that time.

When will I see my photos? We will schedule your ordering appointment the day of your session, about 2 weeks from your photo session date. Need your photos faster? For a $150 rush fee we can edit and have your photos done in 3-5 business days.

Do I have to go to your studio to view my photos? Yes. As part of the service we offer, all of our ordering appointments take place at our studio. We do not do online viewings or pre-purchase sales.

Is there a purchase minimum? Yes. There is a $995 with all of our sessions, and the session fee does not count towards the minimum.

How long does it take to get my order? Your portraits are ready for pickup 2-4 weeks after your order is placed. Custom items can take 3-5 weeks.

When is payment for my order due? At the time the order is placed, please be ready to pay 100% of your total order. Orders are custom made and are therefore non-refundable. We take deposits in advance to help you budget, so feel free to space out payments.

Do you share photos on social media? Yes. To keep our portfolio up to date, we post client images on our website, Facebook, blog and use a very select few for advertising purposes. We respect your privacy and will not post your photos if you ask.

How long will you keep my files? Following your ordering appointment, all non-ordered images are removed from our system. All ordered and paid for images are archived for up to thirty days.

What is your refund policy? Due to the custom nature of each portrait session and product, all sales are final.

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